Privacy Policy KN77 – Malaysia Player Data Protection

01 Introduction

Welcome to the kn77 Privacy Policy. This document transparently explains how the kn77 platform — accessible via the official website and mobile app — manages your personal information from the day you register until you decide to close your account.

We understand that entrusting personal information to any online platform is not a decision made lightly, especially for Malaysian players who are increasingly aware of data security in this digital age. That is why kn77 is committed to practising full transparency in every aspect of data handling – no hidden terms, no unnecessary data collection, and no sharing of information without your knowledge.

This Privacy Policy applies to all users of the kn77 platform, including website visitors, registered players, and former members whose accounts have been closed but whose records remain within the legally mandated retention period.

02 Information We Collect

Kn77 only collects information that is strictly necessary to provide a safe, responsible, and legally compliant service. Data collection occurs through two main channels:

Information You Provide Directly:

• Account registration information – full name, date of birth, email address, and phone number
• Identity verification documents (KYC) – valid MyKad or passport copy
• Financial information – bank account or e-wallet details for deposit and withdrawal purposes
• Any communications you send to the kn77 support team via live chat or email
• Feedback, surveys, or forms you voluntarily submit on the platform

Automatically Collected Information:

• Device technical data – device type, operating system, web browser, and screen resolution
• Network data – IP address, internet service provider (ISP) name, and approximate geographic location
• Session data – login time, pages visited, session duration, and in-platform actions
• Cookie data and similar technologies that help us improve platform functionality

03 How We Use Your Data

Every piece of information collected by kn77 has a clear and legitimate purpose. We do not use your data for any purpose unrelated to the provision of platform services. The following are the primary purposes for which your data is used:

• Account Management – processes registration, verifies your identity, and manages your player profile
• Payment Processing – processes deposits, withdrawals, and all financial transactions on the platform securely and accurately
• Security & Fraud Prevention – identifies and blocks suspicious activity, including unauthorised login attempts and unusual transactions
• Service Communications – sends important account notifications, transaction confirmations, and platform updates
• Legal Compliance – meets reporting requirements to the relevant authorities when required by law
• Platform Improvements – analyses usage patterns on an aggregate (not individual) basis to enhance the overall player experience
• Responsible Gaming – monitors gameplay patterns to identify players who may need assistance and support

04 Sharing Information with Third Parties

Kn77 does not sell, rent, or trade players' personal information to any external party. However, there are limited situations where we may need to share your data with selected third parties, and this is done only on the basis of legitimate necessity:

• Payment Service Providers – banks, payment processing companies, and e-wallet operators used to process your transactions. They are bound by strict confidentiality agreements with kn77
• Game Software Providers – game developers who require minimal session data for smooth gameplay purposes. No personally identifiable data is shared
• Legal Authorities – when required by court order, regulatory directive, or lawful criminal investigation
• Identity Verification Services – third-party KYC platforms that help us verify the authenticity of documents submitted during registration

All third parties that receive kn77 player data are bound by data protection agreements that prohibit them from using that information for any purpose other than those specified.

05 Data Security Measures

Kn77 continually invests in the latest security infrastructure to keep your data safe at all times. Among the security measures we employ:

• 256-bit SSL/TLS encryption for all data transmissions between the platform and your device
• Multi-layered firewall system that monitors and blocks suspicious traffic in real time
• Fully encrypted database with role-based access control (RBAC)
• Two-factor authentication (2FA) for internal staff access and player accounts
• Periodic penetration testing conducted by qualified independent parties
• 24/7 threat monitoring system with a cybersecurity team on duty at all times
• Automatic data backup to multiple server locations to ensure uninterrupted service continuity

06 Cookies & Tracking Technologies

The kn77 platform uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. The following are the types of cookies we use:

• Essential Cookies – required for core platform functions such as login sessions and security. These cookies cannot be disabled
• Preference Cookies – stores your preferences such as language selection and display theme
• Analytics Cookies – helps us understand how players use the platform so we can make meaningful improvements
• Security Cookies – used to detect unauthorised login attempts and suspicious activity

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the kn77 platform.

07 Player Rights Regarding Data

As a kn77 player, you have the following rights regarding your personal data, and kn77 is committed to respecting and facilitating the exercise of those rights:

• Right of Access – you may request a complete copy of all personal data we hold about you
• Right to Rectification – you may request that we correct any inaccurate or incomplete information
• Right to Erasure – you may request the deletion of your personal data, subject to applicable legal retention obligations
• Right to Restriction of Processing – you may request that we restrict how we use your data in certain circumstances
• Right to Object – you may object to the processing of your data for marketing purposes at any time
• Right to Data Portability – you may request your data in a portable format transferable to another platform

To exercise any of these rights, contact the kn77 privacy team via live chat within the platform or by email at [email protected]. All requests will be processed within 14 business days.

08 Children's Data Protection

The kn77 platform is intended solely for individuals aged 18 and above. We do not intentionally collect or store any personal information from individuals under the age of 18.

If we discover that a minor's personal data has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. Parents or guardians who suspect their child has registered an account at kn77 should contact us immediately.

09 Cross-Border Data Transfers

In some cases, your personal data may be processed or stored on servers located outside Malaysia, particularly in relation to technical service providers and cloud infrastructure used by kn77.

Every cross-border data transfer carried out by kn77 is subject to adequate safeguards, including data processing agreements that comply with international standards. kn77 ensures that any country or entity receiving your data provides a level of protection equivalent to or higher than that enjoyed by players in Malaysia.

10 Data Retention Period

Kn77 does not retain personal data longer than is necessary for the stated purpose, or as required by applicable law. In general:

• Identity and KYC data is retained throughout the active account period plus 5 years after account closure for legal compliance purposes
• Financial transaction records are retained for 7 years in accordance with tax reporting requirements and financial regulations
• Technical logs and access data are retained for 90 days and then automatically deleted
• Gaming data and betting history is retained for 2 years after account closure
• Support team communications are retained for 3 years for dispute reference purposes

Upon expiry of the applicable retention period, your data will be permanently deleted or anonymised from kn77's systems.

11 Changes to This Privacy Policy

Kn77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or newly adopted technologies. Any material changes will be communicated to players via:

• A clear in-platform notification on kn77 upon your next login
• Email notification to the registered address in your account
• Announcement on the kn77 website homepage

The "Updated" date shown at the top of this page always reflects the currently in-force version of the Privacy Policy. Continued use of the kn77 platform following any amendment constitutes your acceptance of the latest version.

12 Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by kn77, we are ready to listen and assist. You may reach us through the following methods:

• Live Chat – available within the kn77 platform, 24 hours a day, 7 days a week
• Privacy Email – [email protected] for specific enquiries relating to personal data
• General Support Email – [email protected] for general enquiries relating to your account

The kn77 privacy team is committed to responding to all enquiries within 3 business days, while formal data rights requests will be processed within 14 business days from the date a complete request is received.